Welcome to Communities Making a Difference (CMaD)

More Than a Service — A Community Movement

Welcome to CMaD. By joining our team, you are becoming part of something bigger than a job — you are joining a community‑led organisation built on connection, compassion, and purpose.

CMaD (Communities Making a Difference Inc.) was established in 2010 by passionate community members in Mandurah, Western Australia. What began as a small local support network has grown into a community‑owned organisation, proudly supporting hundreds of people each year.

We believe that when communities rally together, remarkable things happen. Our work is grounded in genuine relationships, person‑centred practice, and a commitment to supporting people to live meaningful, independent lives.

What You Will Learn in This Course

The 6 Rights of Medication Safety

All staff must apply the 6 Rights every time medication is administered, prompted, or supervised. These are foundational to CMaD Inc.’s medication procedures and are a mandatory requirement under the NDIS Practice Standards.

You will learn how to correctly verify:

Right Person
Right Medication
Right Dose
Right Time
Right Route
Right Documentation

Throughout this course, these principles will be reinforced with examples, scenarios, and workplace applications.

✔ Types and Routes of Medication Administration

Support workers may assist with different types of medications depending on the participant’s plan, their training, and CMaD Inc. authorisation.

Disclaimer- Only staff who hold a current and valid HLTHPS006 – Assist Clients With Medication qualification are authorised to administer medication to participants.

This module explains:

Common medication forms: tablets, liquids, creams, drops, inhalers, patches, and more
Routes of administration you may be required to support
Safety steps to follow when assisting with each type
Recognising when you must not proceed and when to escalate to the ROC

✔ Understanding Medication Charts & Orders

Not all medication records look the same.
This section teaches you how to:

Read and interpret medication charts, blister packs, and pharmacy‑prepared documentation
Identify missing, unclear, or incorrect information
Follow CMaD Inc. procedures to verify medication orders
Escalate discrepancies immediately

Support workers must never guess, assume information, or administer medication without clear instructions and authorisation.

✔ PRN and Emergency Medications

This module explains:

What PRN medications are (e.g., “as needed” pain relief, anxiety medication, behaviour‑related medications)
How to identify PRN conditions, triggers, and safe administration requirements
When PRN must not be given
How to document PRN use clearly in ShiftCare
Emergency medication procedures and when to call for urgent assistance or request escalation through the ROC

✔ Error Prevention and Escalation Procedures

You will learn the exact steps to follow if you:

Miss a dose
Give (or suspect you have given) an incorrect medication
Observe an unexpected reaction or side effect
Identify a medication discrepancy or documentation error

CMaD Inc. policies require immediate reporting, accurate ShiftCare documentation, and completion of an incident report for all medication‑related concerns.

✔ Documentation Essentials

Accurate documentation is a legal requirement and a critical safeguard for participants and staff.

This module teaches you how to:

Record medication support correctly within ShiftCare
Document refusals, missed doses, PRN use, and observed effects
Maintain objective, factual, and compliant records
Avoid vague, incomplete, or unclear notes

Clear documentation supports participant health, continuity of care, and organisational compliance.

✔ NDIS Compliance and Your Responsibilities

You will understand how medication management links directly to:

NDIS Code of Conduct
NDIS Practice Standards relating to Medication, Daily Living Supports, and Safe Environment
PHCS Inc. Medication Management Procedures
Your duty of care and scope of practice

Only trained and authorised support workers may assist with medication.
This module outlines what you can and cannot do in your role and when you must escalate to the ROC.

Courses

CMaD Inc. Medication Management